DEVELOPMENT EFFORT MONEY-BACK GUARANTEEE
Our Website development efforts come with a thirty (30) day money back guarantee. If you are not completely satisfied with
our services during the first thirty (30) days after installation, you will be given a refund of your payment amount minus any setup fee. Requests for such refunds must be made either by e-mail to
cancellations@berstan.com or by phone within thrity (30) days of our notification to you that the development work has been completed and the website has been installed .
BILLING POLICY
Website development effort is billed as follows. We require a $250 setup and development deposit fee in advance of the start of development work on new websites. Invoices for the amount due for all development work ( for new website development or website upgrades), minus any setup nad/or developement deposit fee paid in advance, are issued at the completion of the effort upon satisfaction of the client.
On-going services, including website hosting, website promotion and domain name registrations are billed in advance. Invoices for on-going services are issued approximately twenty-five (25) days prior to the start of the next service period and are payable within 10 days of the billing date.
CANCELLATION & REFUND POLICY
Cancellations of service renewals for on-going website promotion, website hosting or domain registration services must be made at least seven (7) business days
days prior to the end of the current service period and must be made either by e-mail to cancellations@berstan.com or by phone. Requests received later than seven (7) business days
days prior to the end of the current service period will be treated as cancellations during a service period and be handled as indicated below.
Cancellation of service during a service period must be made either by e-mail to
cancellations@berstan.com or by phone. Refunds will be issued for any unused portion of the pre-paid service minus a $10 cancellation of service fee.
All refunds will be made by check and will be issued within seven (7) business days of the request for cancellation of service.
|
